At Site Plans FL, we take pride in delivering accurate, permit-ready site plans that help homeowners, contractors, builders, and developers move through the permitting process with confidence. Every project is prepared with attention to detail using the information you provide along with applicable Florida county requirements.
Our Money Back Guarantee reflects our commitment to quality, transparency, and customer satisfaction. If an issue arises with your project, our first priority is to resolve it quickly through professional support and revisions. This page explains how our guarantee works and the situations where it applies.
Our Commitment to Quality
Every site plan prepared by Site Plans FL is customized for a specific property and project. Before delivery, our team carefully reviews each drawing to help ensure it reflects the information provided by the customer and aligns with the applicable permit requirements available during the drafting process.
To better understand our services and project scope, please review our Terms and Conditions before placing an order.
What Our Money Back Guarantee Covers
Our guarantee is designed to give customers confidence when ordering permit-ready site plans. If we are unable to deliver the service you purchased due to an error that cannot be corrected through reasonable revisions, you may be eligible for a refund.
Our guarantee may apply when:
- A confirmed drafting error cannot be resolved.
- We are unable to complete the agreed service.
- Your order is cancelled before drafting begins.
- We fail to deliver the purchased service after accepting your order.
Every request is reviewed individually to ensure a fair outcome for both the customer and Site Plans FL.
Free Revisions Come First
Customer satisfaction is our priority. Before considering a refund, we always work with our customers to resolve issues through revisions whenever possible.
If your local building department requests corrections related to drawings prepared by Site Plans FL, simply provide the official comments and our team will review them promptly.
Reasonable revisions related to the original project scope are provided without additional drafting charges. Changes involving new project requirements, revised layouts, additional structures, or customer-requested redesigns may require a new quotation.
Customers can also explore our Frequently Asked Questions for additional information about revisions and project requirements.
What Is Not Covered
Our Money Back Guarantee does not apply in situations beyond our control, including:
- Incorrect information supplied by the customer.
- Changes to the project after drafting has started.
- Permit denials caused by zoning regulations or land-use restrictions.
- Additional engineering or surveying requirements imposed by local authorities.
- Delays caused by missing documents or customer responses.
- Project changes requested after delivery.
Because every project is custom prepared, completed digital drafting services cannot be returned like physical products.
Florida Building Department Reviews
Permit applications are reviewed independently by county and municipal building departments throughout Florida. While Site Plans FL prepares permit-ready drawings based on the available project information and applicable requirements, final approval decisions remain the responsibility of the reviewing authority.
Customers planning a new project may find our Florida Permit Requirements Checker helpful for understanding permit requirements before ordering a site plan.
PE Stamp Projects
Projects requiring engineering review are handled separately through our Florida PE Stamp Services.
Because engineering services involve licensed professionals and independent technical review, guarantee requests related to PE-stamped projects are evaluated on a case-by-case basis.
How to Submit a Guarantee Request
If you believe your project qualifies under our Money Back Guarantee, please contact our team with the following information:
- Your order details
- Property address
- Description of the issue
- Supporting documentation
- Building department comments, if available
You can submit your request through our Contact or by emailing drafting@siteplansfl.com.
Every request is reviewed carefully, and our team will work with you to determine the most appropriate solution.
Relationship to Our Refund Policy
This Money Back Guarantee should be read together with our Refund Policy which explains refund eligibility, processing, timelines, and situations where refunds may or may not be available.
Together, these policies provide a clear understanding of how Site Plans FL supports its customers throughout every stage of the drafting process.
Our Promise
At Site Plans FL, we are committed to delivering professional drafting services backed by responsive support, clear communication, and reliable solutions. Our goal is to provide accurate permit-ready site plans while working closely with customers to resolve concerns quickly and fairly.
We proudly serve homeowners, contractors, builders, and developers across all 67 Florida counties, helping them prepare for the permitting process with confidence.
Contact Information
If you have any questions regarding our Money Back Guarantee, please contact us.
Site Plans FL
Website: https://siteplansfl.com/
Email: drafting@siteplansfl.com
Phone: +1 (385) 885-5362
Service Area: All 67 Florida Counties